Long-Term Care

Message from Director of Resident Care

Thank you for your interest in residing in the Long-Term Care area at Niagara Ina Grafton Gage Village. If you desire information for yourself or on behalf of a senior, contact the Director of Resident Care.

About Long-Term Care

Long-Term Care Services is dedicated to providing quality care while maintaining residents' rights and dignity.

The goals of Long-Term Care Services are to:

  • promote a resident's independence in accordance with his/her ability to manage care;
  • continuously monitor and improve upon the quality of care provided; and
  • continuously monitor and maintain the health status of each resident.

Long-Term Care Services strives to:

  • provide skilled, qualified, and experienced professional and non-professional staff;
  • provide and maintain the facility and technology necessary to accomplish departmental goals;
  • maintain open communication with staff, families, and residents;
  • recognize the talents and expertise of staff and encourage/support staff in their educational endeavours; and
  • recognize and support volunteers and nursing students as a significant contributing resource.

Our concern and commitment to meet the needs of our residents motivate our service.

Long-Term Care Brochure (click to download and print)

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Bed Holding Prior to Admission

A bed may be held for a maximum of three (3) days following the day of notification by Community Care Access Centre Niagara that a bed is available.

Once a person is accepted, if he/she does not move into the facility within the first 24 hours, the bed will be held for up to three (3) days, at his/her request. He/she must be admitted on the third day following the day of notification. The bed cannot be held for any additional days.

Accommodations

There are 40 Care Suites located in "B" Building, which are funded by the MOHLTC (Ministry of Health and Long-Term Care). Application is made through CCAC (Community Care Access Centre Niagara). There are two types of accommodation: preferred and basic. Accommodation fees are set by the Ministry of Health and Long-Term Care and are adjusted from time to time. A resident may be eligible for a rate reduction under Provincial Regulations. If a resident is paying the private accommodation rate, a Rate Change Request form (available at Administration Office) should be completed and the resident will then be put on a waiting list for available rate reduction. It is understood that the resident will pay the private accommodation rate until such time as the rate reduction accommodation becomes available.

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Description of Accommodations

Each Care Suite is a private room and has its own bathroom. The resident may furnish his/her Care Suite, bringing treasured items or taking the opportunity to decorate it with new items. Each Care Suite is unique and reflects the person living in it.

Long-Term Care Suites
Sample Floor Plan
Photo Gallery

Accommodation Rates

From July 1, 2011 - June 30, 2012, the monthly rates are:

  • Basic - $1,619.08
  • Private - $2,166.58

Telephone services are not included in the Accommodation Rate and arrangements must be made for them..

Waiting List - CCAC

CCAC (Community Care Access Centre Niagara) manages the Waiting List for the Long-Term Care Suites at Niagara Ina Grafton Gage Village.

Community Care Access Centre Niagara provides:

  • information on long-term care facilities;
  • assistance with applications to long-term care facilities when a client's health care needs exceed in home services;
  • monitoring for eligibility for admission to a long-term care facility; and
  • approval of an admission to a long-term care facility for a long-term or short term stay.

Care Provided

  • Niagara Ina Grafton Gage Village provides basic care, programs, and services including:

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NIGGV's choice of medical devices, such as catheters, colostomy, and ileostomy devices;
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NIGGV's choice of supplies and equipment for personal hygiene and grooming, including skin care lotions and powders, shampoos, soap, deodorant, toothpaste, toothbrushes, denture cups and cleansers, toilet tissue, facial tissue, hair brushes, combs, razors/shavers, shaving cream, and feminine hygiene products;
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NIGGV's choice of equipment for general use for residents, including wheelchairs, geri chairs, canes, walkers, toilet aids, and other self-help aids for the activities of daily living;
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meal service and meals, including three (3) meals daily, snacks between meals and at bedtime, special and therapeutic diets, dietary supplements, and devices enabling residents to feed themselves;
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social, recreational and physical activities, and programs, including the related supplies and equipment;
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laundry, including labelling, machine washing, and drying of personal clothing;
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bedding and linen, including firm, comfortable mattresses with waterproof covers, pillows, bed linen, wash cloths, and towels;
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bedroom furnishings such as adjustable electric beds, adjustable bed rails, bedside tables, and comfortable easy chairs;
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nursing and personal care on a 24-hour basis, including care given by or under the supervision of a registered nurse or a registered practical nurse, the administration of medication, and assistance with activities of daily living;
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medical care from the NIGGV house physician who makes weekly rounds, is on call 24 hours/7 days a week, and is accessible to nursing staff for advice and emergencies; (Note: A resident may continue to have his/her physician provide care to him/her or may transfer to the house physician. Your physician will be expected to meet the standards and criteria for attending physicians.)
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medical supplies and nursing equipment necessary for the care of the resident, including the prevention or care of skin disorders, continence care, infection control, and sterile products;
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cleaning and the upkeep of the Care Suite, and cable television; and

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suitable accommodation and seating for meetings of the Residents' Council.


  • NIGGV reviews other optional services that may be available to the resident and the associated costs to the resident, if he/she agrees to receive such services, i.e. Village Social Night, bus trips, Ina's Café, Hair Salon, telephone, trust accounts, banking, assistive device maintenance (walkers, wheelchairs).
  • NIGGV reviews the health care services that may be available at NIGGV, or which may be arranged by NIGGV, including any associated costs to the resident if he/she agrees to receive such services, i.e. foot care, dental care, physiotherapy, chiropractic treatment.
  • NIGGV communicates the cost of accommodation provided to the resident in NIGGV, including applicable resident charges for basic and preferred accommodation.
  • NIGGV communicates information and explains the following on admission:
 -  Organizational structure and internal accountability mechanisms
 - Residents' Rights
 - Residents' Council
 -  Residents' responsibilities when living at NIGGV
 -  How to obtain information, raise concerns, lodge complaints, or recommend changes
 -  The process for resident participation in the assessment, planning, and evaluation of the individual resident's care and NIGGV programs and services
 - Any advocacy process and resources available to the resident
 - Care programs and services provided at no additional cost to the resident
 - Other available services and associated costs to the resident
 -  When emergency transfer to the hospital is necessary, NIGGV will arrange for the transfer of the resident to a public hospital and will use its best efforts to promptly notify the legal representative of such transfer.
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Resident/legal representative is responsible for arranging transportation for appointments that are of a non-emergent nature.

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Residents' Bill of Rights

Reprinted from: Long-Term Care Facility Manual, Ministry of Health and Long-Term Care

Every licensee of a long-term care home shall ensure that the following rights of residents are fully respected and promoted:

  • Every resident has the right to be treated with courtesy and respect and in a way that fully recognizes the resident's individuality and respects the resident's dignity.
  • Every resident has the right to be proteced from abuse.
  • Every resident has the right not to be neglected by the licensee or staff.
  • Every resident has the right to be properly sheltered, fed, clothed, groomed and cared for in a manner consistent with his or her needs.
  • Every resident has the right to live in a safe and clean environment.
  • Every resident has the right to exercise the rights of a citizen.
  • Every resident has the right to be told who is responsible for and who is providing the resident's direct care.
  • Every resident has the right to be afforded privacy in treatment and in caring for his or her personal needs.
  • Every resident has the right to his or her participation in decision-making respected.
  • Every resident has the right to keep and display personal possessions, pictures and furnishings in his or her room subject to safety requirements and the rights of other residents.
  • Every resident has the right to,
    1. participate fully in the development, implementation, review and revision of his or her care;
    2. give or refuse consent to treatment, care or services for which his or her consent is required by law an to be informed of the consequences of giving or refusing consent;
    3. participate fully in making any decision concerning any respect of his or her care, including any decision concerning his or her admission, discharge or transfer to or from a long-term care home or a secure unit and to obtain an independent opinion with regard to any of those matters; and
    4. have his or her personal health information within the meaning of the Personal Health Information Protection Act, 2004 kept confidential in accordance with that Act, and to have access to his or her plan of care, in accordance with that Act.
  • Every resident has the right to receive care and assistance towards independence based on a restorative care philosophy to maximize independence to the greatest extent possible.
  • Every resident has the right not to be restrained, except in the limited circumstances provided for under this Act and subject to the requirements provided for under this Act.
  • Every resident has the right to communicate in confidence, to receive visitors of his or her choice and consult in private with any person without interference.
  • Every resident who is dying or who is very ill has the right to have family and friends present 24 hours per day.
  • Every resident has the right to designate a person to receive information concerning any transfer or hospitalization of the resident and to have that person receive that information immediately.
  • Every resident has the right to raise concerns or recommend changes in policies and services on behalf of himself or herself or others to the following persons and organizations without interference and without fear of coercion, discrimination, or reprisal, whether directed at the resident or anyone else,
    1. the Residents' Council ;
    2. the Family Council ;
    3. the licensse, and, if the licensee is a corporation, the directors and officers of the corporation, and, in the case of a home approved under Part VIII, a member of the committee of management for the home under section 132 or of the board of management for the home under section 125 or 129;
    4. staff members;
    5. government officials; and
    6. any other person inside or outside the long-term care home.
  • Every resident has the right to form friendships and relationships and to participate in the life of the long-term care home.
  • Every resident has the right to have his or here lifestyle and choices respected.
  • Every resident has the right to participate in the Residents' Council.
  • Every resident has the right to meet privately with his or her spouse in a room that assures privacy.
  • Every resident has the right to pursue social, cultural, religious and other interests, to develop his or her potential and to be given reasonable assistance by the licensee to pursue these interests and to develop his or her potential.
  • Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.
  • Every resident has the right to manage his or her own financial affairs unless the resident lacks the legal capacity to do so.
  • Every resident has the right to be given access to protected outdoor areas in order to enjoy outdoor activity, unless the physical setting makes this impossible.
  • Every resident has the right to have any friend, family member, or other person of importance to the resident attend any meeting with the licensee or the staff of the home.

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Snoezelen Room

The Snoezelen Room is located in the Long-Term Care area. Snoezelen is derived from two Dutch words meaning 'to doze' and 'to sniff'. Snoezelen was first introduced in Holland in 1960 and was used as a therapeutic intervention for people with learning disabilities, as well as with people with dementia and Alzheimer's disease. Further development from occupational therapists has made it what it is today.

Snoezelen is a multi-sensory experience. Sounds, smells, lights, vibrations, and touch combine together to help provide stimulation and promote relaxation. Research has shown that Snoezelen is a benefit to those who suffer from dementia and Alzheimer's by providing this stimulation and relaxation. Snoezelen can successfully excite a person's senses when they are bored and irritable, even when they lack intellectual capabilities. Snoezelen can also successfully soothe those agitated, restless, and confused people who have difficulty relating to the environment.

Some of the equipment in the Snoezelen Room includes:

  • Aromatherapy: Selected fragrances fill the air to stimulate sensory awareness.
  • Bubble Tube: Streams of bubbles rise inside an illuminated column of water, slowly changing colour as they float to the top. Participants can touch the tube to feel the vibration of the bubbles and the light colours can be changed using the button pad. Mirrors located behind the bubble tube help to enhance the mood.
  • Comfortable Easy Chair
  • Coloured Light Spray: Participants can stroke and wrap themselves in the fibre optic spray. The cables change colour constantly creating an amazing waterfall of colour.
  • Sunburst Spray: Gentle motion and slow vibrant colour change invite the participants to touch.
  • CD Player: Soothing music enhances the environment with sound.
  • Sensory Stimulation Boards: Participants are encouraged to touch these boards for a variety of tactile opportunities.
  • Interactive Optic Light Show: A mirrored light show gives the spectacular illusion of waves of light that twinkle and pulsate.
  • Glittery Mobiles: Light weight mobiles of silver holographic prints move with the slightest breeze and catch the light providing a fascinating visual experience.
  • Projector: Patterns and pictures are created to surround the room with light and moving images.

Snoezelen Room
Photo Gallery

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